Sheila K. Heen

Lecturer on Law

Sheila Heen is a Lecturer at the Law School and a partner at Triad Consulting, a Cambridge-based group dedicated to helping individuals and organizations with their toughest conversations. In addition to teaching negotiation to law students, lawyers, and executives, she provides coaching and intervention work for corporate teams in crisis, executives facing difficult choices, and negotiators stuck in distrustful stalemate. In the public sector, Ms. Heen has worked with Greek and Turkish Cypriots on the conflict that divides Cyprus, mediated racial tensions involving police officers and minority communities, and provided training for the Singapore Supreme Court. Ms. Heen is currently working with The Citadel, a formerly all-male military college, to help them integrate female cadets and improve their relationship with the U.S. Department of Justice. She is co-author, along with Douglas Stone and Bruce Patton, of Difficult Conversations: How to Discuss What Matters Most (Viking/Penguin). Ms. Heen received her B.A. from Occidental College, and her J.D. from Harvard Law School.