types of conflict, conflict styles how to handle conflict

Conflict Styles and Bargaining Styles

| | Conflict Resolution

What type of bargainer are you? Many negotiation strategies are “one size fits all,” but our unique personalities and life experiences will shape how we carry out … Read Conflict Styles and Bargaining Styles

negotiate with friends

How to Negotiate with Friends and Family

| | Dispute Resolution

“Never do business with friends,” the adage goes. But should you always stay away from an opportunity to negotiate with friends and family? A strict policy of … Read How to Negotiate with Friends and Family

door in the face

The Door in the Face Technique: Will It Backfire?

| | Dispute Resolution

Have you ever heard of the door in the face technique? In a classic and rather amusing study from 1975, Arizona State University professor Robert Cialdini and … Read The Door in the Face Technique: Will It Backfire?

Defense

Persuasion Tactics in Negotiation: Playing Defense

| | Negotiation Skills

Persuasion tactics can lead us to make decisions in negotiation that we later regret. Fortunately, there are strategies available that can help us avoid being taken for … Read This Post

negotiation

Irrationality in Negotiations: How to Negotiate the Impossible

| | Negotiation Skills

Negotiators often struggle with the task of bargaining with those who behave rashly, reason poorly, and act in ways that contradict their own self-interest. But as it … Read This Post

anchoring effect

The Anchoring Effect and How it Can Impact Your Negotiation

| | Negotiation Skills

Goal setting affects performance. In a review of goal-setting research, negotiation scholars Deborah Zetik and Alice Stuhlmacher of DePaul University found that when negotiators set specific, challenging … Read This Post

negotiation

10 Negotiation Failures

| | Negotiation Skills

Here’s a list of 10 negotiation failures drawn from recent negotiations in the news—including deals that were over before they started and those that proved disastrous after … Read 10 Negotiation Failures

silence in negotiation

Dear Negotiation Coach: When Silence in Negotiation is Golden

| | Negotiation Skills

In Western cultures, many people are uncomfortable with silence. We tend to talk on top of one another, with little pause between point and counterpoint. Any silence … Read This Post

M&A Negotiation Strategy

M&A Negotiation Strategy: Dealing with an Unpredictable Counterpart

| | Dealing with Difficult People

In the high-stakes world of mergers and acquisitions (M&As), negotiation missteps can amplify into disasters, and lucky breaks into triumphs. As a result, there is much that … Read This Post

dealing with difficult situations

Appealing to Sympathy When Dealing with Difficult Situations

| | Negotiation Skills

Imagine that you are about to enter into a negotiation. Unbeknown to your counterpart, the stakes are particularly high because you are dealing with difficult situations behind … Read This Post

multi issue negotiations

Negotiation Research Says to Make Stronger First Offers in Multi-Issue Negotiations

| | Negotiation Skills

Research suggests how to frame your opening offer for maximum advantage in multi-issue negotiations. … Read This Post

How to Manage Difficult Staff

| | Dealing with Difficult People

The question of how to manage difficult staff can often be traced back to a pernicious problem in organizations: boredom. Improving employee engagement is often the key … Read How to Manage Difficult Staff