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Bringing Peace Into the RoomHow the Personal Qualities of the Mediator Impact the Process of Conflict Resolution
Daniel Bowling & David Hoffman
"Rich insights and diverse perspectives, valuable for novices and experienced practitioners alike." - William Ury -
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Mediation:A Practice Guide for Mediators, Lawyers, and Other Professionals
David Hoffman
A mediator's quintessential one-stop guide for tested techniques and sources.