Yes, there are difficult people in the world, but people often have good reason for behaving as they do. Reexamining our assumptions for bias can help us better understand them—and ourselves.
… Read When Dealing with Difficult People, Look Inward 
When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.
communication and conflict
The following items are tagged communication and conflict:
Communication and Conflict Management: Responding to Tough Questions
Most of us feel compelled to respond honestly and completely to direct questions in negotiation, communication and conflict management, even when doing so could hurt us. If you are currently underpaid, for example, answering the first question truthfully is liable to keep you that way.
… Read More
Negotiation in the News: The Art of Communication and Conflict Resolution
What do you do when you believe you’ve been wronged, the offending party won’t talk to you, and you have no legal recourse? Would you look for new paths for communication and conflict resolution? Or would you go public?
That’s what the world-renowned art museum the Uffizi Gallery in Florence, Italy, did in January 2019 to … Read More
Conflict Resolution and Opportunities for Mutual Gains in Negotiation
Poor communication explains many of our negotiation mistakes, write Roger Fisher, William Ury, and Bruce Patton in Getting to Yes, their landmark book. Here are four negotiation skills tips adapted from Susan Hackley’s May 2005 article “Can You Break the Cycle of Bad Communication?,” first published in Negotiation.
… Read More
Robert Bordone and HNMCP featured in the HLS Bulletin
“Uncommon Loss: Common Bond,” published in the Harvard Law School Bulletin discusses Project Common Bond, which was started by two former Harvard Negotiation and Mediation Clinical Program students working with Professor Robert Bordone and clinic associate, Toby Berkman.
“For teens… from around the globe with family members killed or seriously injured in acts of violence, … Read More
Negotiation and Leadership
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Articles & Insights
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- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Dealing with Difficult People
- Dealmaking
- Dispute Resolution
- Choose the Right Dispute Resolution Process
- Dispute Resolution on Facebook: Using a Negotiation Approach to Resolve a Conflict
- In Contract Negotiations, Agree on How You’ll Disagree
- Conflict Negotiation Strategies: When Do Employees Choose to Negotiate?
- Union Strikes and Dispute Resolution Strategies
- International Negotiation
- Leadership Skills
- Mediation
- Types of Mediation: Choose the Type Best Suited to Your Conflict
- What Makes a Good Mediator?
- Employee Mediation Techniques – Resolve Disputes and Manage Conflict with These Mediation Skills
- Using E-Mediation and Online Mediation Techniques for Conflict Resolution
- How Mediation Works When Both Parties Agree They Need Help Resolving the Dispute
- Negotiation Skills
- Negotiation Training
- Trust in Negotiation: Does Gender Matter?
- Negotiation Training: What’s Special About Technology Negotiations?
- Cole Cannon Esq. Shares His Negotiation and Leadership Experience
- Gender and Negotiation: New Research Findings
- Ethics and Negotiation: 5 Principles of Negotiation to Boost Your Bargaining Skills in Business Situations
- Salary Negotiations
- Teaching Negotiation
- Win-Win Negotiations