Yes, there are difficult people in the world, but people often have good reason for behaving as they do. Reexamining our assumptions for bias can help us better understand them—and ourselves.
… Read When Dealing with Difficult People, Look Inward 
Discover how to collaborate, negotiate, and bargain with even the most combative opponents with, Dealing with Difficult People, a FREE special report from the Program on Negotiation at Harvard Law School.
handling difficult people
The following items are tagged handling difficult people:
Teaching with Video-Based Negotiation Scenarios
Access to multimedia content has rapidly increased throughout the world, with videos and short clips permeating our daily life. We are consuming, producing, and interacting with videos more now than ever before. In light of increasing video fluency and interest in using videos in education, the Program on Negotiation’s Teaching Negotiation Resource Center is creating … Read Teaching with Video-Based Negotiation Scenarios
Hardball Tactics in Negotiation Increase with Rivalry
Coke vs. Pepsi. Clinton vs. Trump. Apple vs. Samsung. The New York Yankees vs. the Boston Red Sox.
Whether we work in business, politics, sports, or another arena, our competitors sometimes turn into fierce rivals. In addition, many sales, legal, and financial firms structure jobs, incentives, and promotion systems in ways that pit employees against one … Read More
Handling Difficult People: The Antisocial Negotiator
Have you ever found yourself negotiating with someone who seemed entirely ruthless and lacking in empathy? From time to time, we may end up in the deeply unsettling position of handling difficult people who appear to have no concern for us or our outcomes.
People who are antisocial, lack empathy, and habitually engage in impulsive, manipulative, … Read More
Managing Cultural Differences: Negotiation Strategy and Diplomacy
Diplomats deal with difficult people when engaging in international negotiations in ways integrative negotiators may find useful for developing their negotiation skills.
… Read More
Making and Using Films to Teach Negotiation
Access to multimedia content is rapidly increasing throughout the world, with videos and short clips permeating our daily life – whether in gas stations, on ATMs, cell phones, or mobile entertainment devices. We are consuming, producing, and interacting with videos more now than ever before: YouTube is the third-most visited website on the Internet, the … Read Making and Using Films to Teach Negotiation
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- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- AI Negotiation in the News
- Power Tactics in Negotiation: How to Gain Leverage with Stronger Parties
- Dealing with Difficult People
- Dealmaking
- Perspective Taking and Empathy in Business Negotiations
- Understanding Exclusive Negotiation Periods in Business Negotiations
- Try a Contingent Contract if You Can’t Agree on What Will Happen
- Contract Negotiation Skills: Setting Yourself Up for Success
- Should Women “Lean In” to Create More Value in Negotiations?
- Dispute Resolution
- International Negotiation
- What is the Multi-Door Courthouse Concept
- India’s Direct Approach to Conflict Resolution
- Managing Cultural Differences in Negotiation
- Famous Negotiators: Tony Blair’s 10 Principles to Guide Diplomats in International Conflict Resolution
- International Negotiations and Agenda Setting: Controlling the Flow of the Negotiation Process
- Leadership Skills
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- Teaching Negotiation
- Join Us in Cambridge for a Summit on AI and Negotiation
- Teach by Example with These Negotiation Case Studies
- Teaching Critical Leadership Skills
- Teaching the Fundamentals: The Best Introductory Negotiation Role Play Simulations
- Act Now to Purchase Materials for Next Semester and Avoid a Price Increase
- Win-Win Negotiations