Discover how to collaborate, negotiate, and bargain with even the most combative opponents with, Dealing with Difficult People, a FREE special report from the Program on Negotiation at Harvard Law School.

how to handle difficult people

The following items are tagged how to handle difficult people:

How to Handle Difficult People—Including Your Rivals

Posted by & filed under Dealing with Difficult People.

One of the most common questions raised by businesspeople is how to handle difficult people. This question contains a hidden assumption: Faced with abrasive, competitive, and even unethical behavior, we view ourselves as being in the right and the other party as being wholly wrong. Yet it’s important to consider that, in our real-life conflict scenarios, … Read More

How to Deal with Difficult People

Posted by & filed under Dealing with Difficult People.

We’ve all met them: people who prefer competition over collaboration, stonewalling over problem solving, tough talk over active listening. Think of the boss who refuses to allow you time off to help an ailing relative, or the potential customer armed with a “nonnegotiable” proposal. When considering how to deal with difficult people, we tend to write … Read How to Deal with Difficult People