Discover how to collaborate, negotiate, and bargain with even the most combative opponents with, Dealing with Difficult People, a FREE special report from the Program on Negotiation at Harvard Law School.

how to have difficult conversations

The following items are tagged how to have difficult conversations:

Teach Your Students How to Have Difficult Conversations Over Email

Posted by & filed under Teaching Negotiation.

Negotiating over email has its own unique challenges and opportunities. For example, people often assume that the emails they have sent are read immediately and so experience anxiety when there isn’t a prompt response, failing to account for reasonable delays. Email negotiations also provide a permanent record of what is discussed which can be a … Read More

Dear Negotiation Coach: Having Difficult Conversations Online

Posted by & filed under Conflict Resolution.

Engaging in difficult conversations online about politics and other hot-button issues often spiral quickly into conflict, leaving us feeling misunderstood, angry, and sometimes even ashamed of our own behavior. We spoke to Harvard Law School lecturer Sheila Heen—coauthor of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Viking, 2014) and Difficult … Read More

How to Have Difficult Conversations During the Holidays and Beyond

Posted by & filed under Dealing with Difficult People.

In the United States and many other places, people seem more divided than ever before. Disagreement on political issues is common, but often we can’t even seem to agree on basic facts. As families come together during the winter holidays or simply post-quarantine, many wonder how to have difficult conversations regarding hot-button issues while preserving … Read More