mediation and conflict resolution

What is Mediation and Conflict Resolution?

Mediation and conflict resolution are two important and complementary skills that can be beneficial in the workplace.

If you work with others, sooner or later you will almost inevitably face a conflict. You may need to mediate a dispute between two members of your department. Or you may find yourself angered by something a colleague reportedly said about you in a meeting. Or you may need to engage in mediation and conflict resolution with a client over a missed deadline 

In the heat of conflict, it can be difficult to think rationally about how you got where you are and how you might make things better. But by taking a break to consider the elements of mediation and conflict resolution, you can move toward a more rational assessment of the dispute and come up with ways to address it.

In addition, when dealing with conflict at work, remember that people tend to view conflicts quite differently, based on their individual perspective. When figuring out how to manage conflict at work, we need to remember the importance of exploring the deeper interests underlying the other party’s positions. When you listen closely, you will go a long way toward building trust and resolving difficult situations.

When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.

Featuring three case studies, this valuable report provides proven strategies for leveraging opportunity out of conflict, and tips for creating value and improving relationships, even with difficult people.

We will send you a download link to your copy of this free report and notify you by email when we post new information on our website about how to handle conflict management.

The following items are tagged mediation and conflict resolution: